CONTACT US

Our Customer Service representatives are here to answer questions about your Brink's Prepaid Mastercard®. You can reach us the following ways:

Email Us

Cardholders should email us through your secure inbox. Login to the Online Account Center to use this service. Other inquiries can be sent to brinksprepaid@netspend.com.

Call Us

For Customer Service, call us toll-free at 1 (877) 849-3249
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday and Sunday: 8AM-8PM (Central Standard Time - CST)

Mail Us

Brink's Prepaid Mastercard
c/o Netspend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Load your card at any of our retail partner locations.

Fax Us

1 (866) 358-0526

For Complaints or Compliments

E-mail our President at president@netspend.com.

For Media Relations

Contact our public relations department at mediarelations@netspend.com.

For Law Enforcement Related Inquiries

E-mail us at LEinquiries@netspend.com.

For Correspondence

701 Brazos St.
Austin, TX 78701



FREQUENTLY ASKED QUESTIONS

Our goal is to use straightforward language to describe what we do because we know that financial terms can sometimes be confusing. We hope you find these frequently asked questions useful. Of course, if you still have any questions, please contact us.

The Brink's Prepaid Mastercard has been designed to take advantage of the features and services available to Netspend cardholders, including access to Netspend Reload Network locations. You get the benefit of a unique new product in addition to the experience, features and services of a company that has been around for two decades.


Getting a Brink's Prepaid Mastercard


Q:

How do I get a Brink's Prepaid Mastercard?


A:

Fill out a simple online order form, and we will ship you a personalized Card. You will receive your Card in the mail in approximately 7-10 business days. There is no credit check and there is no fee to order the Card. Residents of the State of Vermont are ineligible to open a Card Account. To use the Card, you will need to activate the Card, verify your identity1 and register the Card.


Q:

How long does it take to receive my Brink's Prepaid Mastercard in the mail?


A:

You should receive your Card in approximately 7-10 business days after you place your order. If you do not receive your Card within 10 business days, call Customer Service at 1 (877) 849-3249.


Q:

What do I do when I receive my Brink's Prepaid Mastercard in the mail?


A:

When your Card arrives, read the enclosed materials including the Cardholder Agreement then activate your Brink's Prepaid Mastercard. It's simple to activate it online or over the phone. Follow the printed instructions that arrive with your Card. You will be required to provide your name, address, date of birth and your government ID number. The bank that issues the Card must collect this information in accordance with The USA PATRIOT Act, a Federal law that requires all financial institutions to obtain, verify and record information that identifies each person associated with an account1.


Q:

How much does it cost to order a Brink's Prepaid Mastercard?


A:

There is no cost to order and activate a Brink's Prepaid Mastercard . Once you activate the Card and verify your identity1, you may be able to choose from our selection of fee plans. To view the fee plans and other costs associated with using the Card ordered through this website, see our fee schedule.

Adding Money to a Brink's Prepaid Mastercard


Q:

How do I add money to my Brink's Prepaid Card Account?


A:

Choose from the following ways to add money to your Brink's Prepaid Mastercard:

  • Direct Deposit:
    Direct Deposit is one of the most convenient ways to add your paycheck or government payments check to your Brink's Prepaid Mastercard. Learn more. If you already have a Brink's Prepaid Card Account click here to get the Bank Routing Number (sometimes referred to as the 'ABA Routing Number') and your Account Number. These numbers are necessary to set up Direct Deposit.
  • Reload Network Locations:
    There are more than 130,000 convenient locations in the U.S. where you can load money to your Brink's Prepaid Card Account using the Netspend Reload Network. Our Reload Center locator helps you find the lowest-cost locations nearest to you. Fee may be assessed by reload location and may vary from location to location.
  • Bank Transfers:
    Add money from virtually any U.S.-issued bank account. If you have a checking or savings account or a bank debit card, use it to add money to your Brink's Prepaid Card Account. Log in to learn more. (Fees may apply.)
  • PayPal Transfers:
    Transfer money from your PayPal account to your Brink's Prepaid Card Account at no cost. Your money is generally available in 2-3 business days. Log in to learn more. (Terms and restrictions apply.)
  • Transfer money between Brink's Prepaid Mastercard Card Accounts and other Netspend Card Accounts:
    It's simple to transfer money from one Brink's Card Account to another. And because your Card is part of the Netspend family, you can also transfer money to any other Netspend Card Account at no cost via your Online Account Center. Log in to learn more.
  • Tax Refunds:
    You can have the IRS electronically deposit your refund directly to your Card Account.

Q:

How do I enroll in Direct Deposit?


A:

Enrolling in Direct Deposit takes just a few steps:

  • Paychecks:
    All or part of your paycheck can be directly deposited to your Brink's Prepaid Card Account. You will need to provide your employer the bank routing number (sometimes referred to as the 'ABA Routing Number') and your account number. Log in to get the bank routing number and your account number.
  • Tax Refunds:
    Get Federal and State tax refunds faster than you would by mail. Just have them electronically deposited directly into your Brink's Prepaid Card Account. Log in to get the bank routing number and your account number.

Q:

How do I find the routing number and my account number to enroll in Direct Deposit?


A:

You can find the routing number and your account number in a number of ways.

  • Log in to your Online Account Center. From the main menu, select "Add/Manage Money" and then "Direct Deposit." The information required to sign up for Direct Deposit will appear in the grey box on the right side of the screen or click here.

    If you enrolled in Anytime Alerts, text DIRECT to 22622. Customer Service will text you the routing number and account number. Data and text message fees may apply. Check with your mobile provider.

    Call 1 (877) 849-3249 and select the "Other Services" option to get your Direct Deposit information.

    If you don't have a Brink's Prepaid Mastercard and would like to sign up for direct deposit, your first step is to order a Brink's Prepaid Mastercard. When you receive the Card in the mail, it comes with Direct Deposit enrollment instructions, including how to get the routing and account numbers.

Q:

Which government payments can I have directly deposited into my Brink's Prepaid Card Account?


A:

They are:

  • Social Security payments
  • Pension and other regular payments
  • Supplemental Security Income (SSI)
  • Social Security Disability Act (SSDI)
  • Veterans Administration Compensation and Pension
  • Railroad Retirement Benefits (RRB)
  • Defense Finance and Accounting Service Payments (DFAS)
  • State unemployment benefits (varies by state)

Q:

When will my Direct Deposit funds be available?


A:

The Brink's Prepaid Mastercard gives you access to your money as soon as the funds are electronically deposited to your Card Account - that can be up to 2 days faster than you'd expect. Your Card Account must be active (that is, a purchase, load, or cash withdrawal has occurred, or a balance inquiry fee was incurred over a 90-day period) and in good standing in order for electronic direct deposits to be credited.

Processing of a direct deposit requires that the name associated with the direct deposit (the payee) be the same as the name associated with the Card Account. Card load limits apply. Faster access to funds is based on comparison of traditional banking policies versus electronic direct deposit. Direct deposit and earlier availability of funds are subject to payor's support of this feature and timing of payor's funding. Check with your payor to find out when the direct deposit of funds will start.

Q:

How can I find the lowest-cost reload location nearest to me?


A:

Some locations may not charge a fee, but others may. Load fees vary from zero to $4.95. Find the lowest-cost Netspend Reload Network location nearest to you.

Using your Brink's Prepaid Mastercard


Q:

How do I check my Card Account balance?


A:

Ways to check your balance for no charge:

  • Log in to your Online Account Center, where you can see your balance, your deposits and transaction history.
  • If you enrolled in Anytime Alerts to receive a text message including your Brink's Prepaid Card Account balance, after every transaction. After you've signed up for Anytime Alerts, text the letters "BAL" to 22622 anytime, and your Card Account balance will be sent to your mobile phone. (Data and text message fees may apply. Check with your mobile provider.)
  • Call our toll-free number 1 (877) 849-3249.

Ways to check your balance for a $0.50 fee:

  • Visit a participating ATM located in the U.S.

Q:

What can I buy with my Brink's Prepaid Mastercard?


A:

With a Brink's Prepaid Mastercard, you can make purchases at stores, over the phone and online. Use the Card anywhere Debit Mastercard is accepted.

Q:

What are the limits that apply to my Card Account?


A:

There are limits affecting how much money can be loaded, withdrawn and spent by each Cardholder.

The maximum amount you can spend or withdraw at a time varies by type of transaction. Use this chart to determine the limits. For security reasons, we may further limit the amount or number of transactions described below.

We determine the maximum cumulative amount of your value loads and your Card Account by aggregating activity and value of all Card Accounts you have that are managed by Netspend (issued by any bank), whether you are a Primary Cardholder or Secondary Cardholder

Transfer Type Maximum Amount Frequency and Number
ATM Cash Withdrawals $325.00 Per transaction; subject to lower limits imposed by ATM owner-operator
$940.00 Per calendar day
Over-the-Counter Cash Withdrawals $5,000.00 Per transaction
PIN-based or Signature-based Purchase Transactions $5,000.00 Per transaction
Value Loads–POS Locations $7,500.00 Per Day
$15,000.00 Per thirty (30) Day period
Maximum Card Account Value $15,000.00 We will review ACH Deposits that may result in the value of your Card Account exceeding the stated maximum value. If we determine the ACH Deposit is valid, we may permit the value of your Card Account to exceed the stated maximum value.
Account-to-Account Transfer Varies For security reasons, there are limits on the number and dollar amount of transfers you can make to other Brink's Prepaid Mastercard or Netspend accounts. See your Cardholder Agreement for details.
Q:

Can I use my Card at ATMs?


A:

You can use your Card to withdraw cash at virtually any ATM that displays the Mastercard Acceptance Mark. You will be charged a fee of $2.50 for this convenience (applies to domestic ATM withdrawals; see the Cardholder Agreement for details). The owner of the ATM may also charge a fee.

Q:

Can I avoid paying ATM fees?


A:

Yes you can! When making purchases at many retailers, such as grocery stores, select "DEBIT" and enter your PIN to get cash back.

Q:

What do I do if my Card is lost or stolen?


A:

Immediately call Customer Service at our toll-free number, 1 (877) 849-3249. Or, log in to your Online Account Center to report your Brink's Prepaid Mastercard as lost or stolen. From the main menu, select "My Account," "My Prepaid Cards" and then "Report Card Lost/Stolen". You will also be able to order a new Card.

Q:

How do I transfer money to my Savings Account?


A:

Log in to your Online Account Center to transfer money between your Brink's Prepaid Card Account and your Savings Account.

Q:

How do I dispute a charge from a merchant?


A:

Ways to dispute:


Q:

How do I close my Brink's Prepaid Card Account?


A:

You can close your Card Account by calling Customer Service 1 (877) 849-3249 or logging in to the Online Account Center to request your unused Card Account balance be sent to you via check (mailed within 20 business days to the address we have on file). There is a fee for sending you a check (see the Cardholder Agreement for more information). We may not issue a refund check for any unused balance amount less than $1.00.


Security Information


What do I do if I think I am a victim of fraud?

Call us immediately, if you think you or your Brink's Prepaid Card Account may have been subject to fraudulent activity.

By Phone:

Toll-free: 1 (877) 849-3249
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)
Closed on federal holidays.

By Email:

Email us your information using your secure inbox. Login to the Online Account Center to use this service. We will respond to your request within 48 hours.

By Mail:

Brink's Prepaid Mastercard
c/o Netspend Corporation
PO Box 2136
Austin, TX 78768-2136

What do I do if I receive a suspicious email asking for my personal or account information?


If you think you've received a fraudulent e-mail related to your Brink's Prepaid Mastercard, please forward it to brinksprepaid@netspend.com and we will investigate it for you. You'll receive an automated response to let you know we received your e-mail.

Are links on www.BrinksPrepaid
Mastercard.com
safe?


We are not responsible for the information provided by, or the security of sites linked to or from our website. In most cases, links to non-Brink's Prepaid Mastercard websites are provided solely as pointers to information on topics that may be useful to the users of the Brink's Prepaid Mastercard website. Third party websites may have different privacy policies and/or security standards governing their sites.

How can I protect myself from fraud?


Fraud Protection begins with knowing your personal and Card Account information is safe. Control your Information.

  • Don't share your Card Account number or Personal Identification Number (PIN) with anyone. Don't write your PIN anywhere on your card, on any of the other materials that came with your card, or on print-outs of your card activity summaries. Always guard your Card Account number and PIN!
  • If you use Brink's Prepaid Mastercard Online Banking, don't share your username and password with anyone. Try to avoid writing it down and storing it somewhere where it can be easily lost. For more protection, change your password every 90 days and never use the same password for all of your online accounts.
  • Check your Brink's Prepaid Mastercard Online Account Center page on a regular basis, even if you are not using your Card on a regular basis.

What do I do if I see something unusual on my Card Account?


If you think something unusual is going on with your Brink's Prepaid Card Account or if you receive a communication (email/phone call/text) that doesn't seem right, call the Customer Service number on the back of your Brink's Prepaid Mastercard at 1 (877) 849-3249.

What can I do to protect my personal and Card Account information from Phishing and Social Media Scams?


You can access additional information on how to protect yourself and your personal information by visiting www.brinksprepaidmastercard.com .

Use the following link for more information about Phishing and how to protect yourself from these scams: What is Phishing?