ACTIVATE CARD
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ACTIVATE CARD
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CONTACT US

Our Customer Service representatives are here to answer questions about your Brink's Prepaid MasterCard®. You can reach us the following ways:

Email Us

Cardholders should email us through your secure inbox. Login to the Online Account Center to use this service. Other inquiries can be sent to contact@brinksmoney.com.

Call Us

For Customer Service, call us toll-free at 1-877-849-3249
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)

Mail Us

Brink's Prepaid MasterCard
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Load your card at any of our retail partner locations.

Fax Us

1-866-358-0526

For Complaints or Compliments

E-mail our President, Chuck Harris at chuck@netspend.com.

For Media Relations

Contact our public relations department at mediarelations@netspend.com.

For Law Enforcement Related Inquiries

Call us at 1-855-284-2718

For Correspondence

701 Brazos St.
Austin, TX 78701



FREQUENTLY ASKED QUESTIONS

Our goal is to use straightforward language to describe what we do because we know that financial terms can sometimes be confusing. We hope you find these frequently asked questions useful. Of course, if you still have any questions, please contact us.

The Brink's Prepaid MasterCard has been designed to take advantage of the features and services available to NetSpend cardholders. This includes access to NetSpend Reload Network locations, the NetSpend Savings account program and NetSpend PayBack Rewards. You get the benefit of a unique new product in addition to the experience, features and services of a company that has been around for more than a decade.


Getting a Brink's Prepaid MasterCard


Q:

How do I get a Brink's Prepaid MasterCard?


A:

Fill out a quick online order form, and upon ID verification* you will get a card in the mail in approximately 5-10 business days. We will not do a credit check and there is no fee to order the card. Residents of the State of Vermont are ineligible to open a Card Account.


Q:

How long does it take to receive my Brink's Prepaid MasterCard in the mail?


A:

You should receive your card approximately 5-10 business days after you place your order. If you do not receive your card within 10 business days, call Customer Service at 1-877-849-3249.


Q:

What do I do when I receive my Brink's Prepaid MasterCard in the mail?


A:

When your card arrives, read the enclosed materials including the Cardholder Agreement then activate your Brink's Prepaid MasterCard. It's simple to activate it online or over the phone. Follow the printed instructions that arrive with your card. You will be required to provide your name, street address, date of birth and other information to identify you. The bank that issues the card must collect this information in accordance with The USA PATRIOT Act, a Federal law that requires all financial institutions to obtain, verify and record information that identifies each person associated with an account.


Q:

How much does it cost to order a Brink's Prepaid MasterCard?


A:

There is no cost to order and activate a Brink's Prepaid MasterCard. Once you fund the card you must choose either our Pay as you Go Plan or our Monthly Fee Plan for $9.95 per month (covers all purchase transactions). You may pay other fees depending on how you use your card. If you enroll in direct deposit and have at least $500 direct deposited to your Card Account during just one calendar month, the monthly fee is reduced to $5.00. To view the fees and other costs associated with using the card, see the Fee Schedule.

Adding Money to a Brink's Prepaid MasterCard


Q:

How do I add money to my Brink's Prepaid MasterCard Card Account?


A:

Choose from the following ways to add money to your Brink's Prepaid MasterCard:

  • Direct Deposit:
    Direct Deposit is the easy way to add your paycheck or government payments check to your Brink's Prepaid MasterCard. Learn more. If you already have a Brink's Prepaid MasterCard Card Account click here to get the bank routing number (sometimes referred to as the 'ABA Routing Number') and your account number. These numbers are necessary to set up Direct Deposit.
  • Reload Network Locations:
    There are more than 130,000 convenient locations in the U.S. where you can add money to your Brink's Prepaid MasterCard Card Account using the NetSpend Reload Network. Our Reload Center locator helps you find the lowest-cost locations nearest to you.
  • Bank Transfers:
    Add money from virtually any U.S.-issued bank account. If you have a checking or savings account or a bank debit card, use it to add money to your Brink's Prepaid MasterCard Card Account. Log in to learn more. (Fees may apply.)
  • PayPal®:
    Use PayPal® to add money to your card at no cost. Transferring funds to a Brink's Prepaid MasterCard is easy when you use PayPal®. Log in to learn more.
  • Transfer money between Brink's Prepaid MasterCard Card Accounts and other NetSpend Card Accounts:
    It's simple to transfer money from one Brink's Card Account to another. And because your card is part of the NetSpend family, you can also transfer money to any other NetSpend Card Account at no cost via your Online Account Center. Log in to learn more.
  • Tax Refunds:
    Tell the IRS to electronically deposit your refund directly to your Brink's Prepaid MasterCard Card Account. Simply provide the bank routing number (sometimes referred to as the 'ABA Routing Number') and your account number. Log in to get the bank routing number and your account number.

Q:

How do I enroll in Direct Deposit?


A:

Enrolling in Direct Deposit is easy, no matter where the deposit comes from.

  • Paychecks:
    All or part of your paycheck can be directly deposited to your Brink's Prepaid MasterCard Card Account. You will need to provide your employer the bank routing number (sometimes referred to as the 'ABA Routing Number') and your account number. Log in to get the bank routing number and your account number.
  • Government Payments:
    The Brink's Prepaid MasterCard Benefits Express feature makes it easy to set up direct deposit of government payments like Social Security, SSI, SSDI or VA compensation. If you are already a cardholder, log in to your online Account Center to enroll.
  • Tax Refunds:
    Get Federal and State tax refunds faster than you would by mail. Just have them electronically deposited directly into your Brink's Prepaid MasterCard Card Account. Log in to get the bank routing number and your account number.

Q:

How do I find the routing number and my account number to enroll in direct deposit?


A:

You can find the routing number and your account number in a number of ways.

  • Log in to your online Account Center. From the main menu, select "Add/Manage Money" and then "Direct Deposit." The information required to sign up for Direct Deposit will appear in the grey box on the right side of the screen or click here.

    If you enrolled in Anytime Alerts, text DIRECT to 22622. Customer Service will text you the routing number and account number.

    Call 877-849-3249 and select the "Other Services" option to get your Direct Deposit information.

    If you don't have a Brink's Prepaid MasterCard and would like to sign up for direct deposit, your first step is to order a Brink's Prepaid MasterCard. When you receive the card in the mail, it comes with Direct Deposit enrollment instructions, including how to get the routing and account numbers.

Q:

Which government payments can I have directly deposited into my Brink's Prepaid MasterCard Card Account?


A:

They are:

  • Social Security payments
    Pension and other regular payments
    Supplemental Security Income (SSI)
    Social Security Disability Act (SSDI)
    Veterans Administration Compensation and Pension
    Railroad Retirement Benefits (RRB)
    Defense Finance and Accounting Service Payments (DFAS)
    State unemployment benefits (varies by state)

Q:

When will my direct deposit funds be available?


A:

The Brink's Prepaid MasterCard gives you access to your money as soon as the funds are electronically deposited to your Card Account - that's up to 2 days faster than you'd expect. Your Card Account must be active (that is, a purchase, load, or cash withdrawal has occurred, or a balance inquiry fee was incurred over the preceding 90-day period) and in good standing in order for electronic direct deposits to be credited.

Processing of a direct deposit requires that the name associated with the direct deposit (the payee) be the same as the name associated with the Card Account. Card load limits apply. Faster access to funds is based on comparison of traditional banking policies versus electronic direct deposit. Direct deposit and earlier availability of funds are subject to payor's support of this feature and timing of payor's funding. Check with your payor to find out when the direct deposit of funds will start.

Q:

How can I find the lowest-cost reload location nearest to me?


A:

Some locations may not charge a fee, but others may. Load fees vary from zero to $4.95. Find the lowest-cost NetSpend Reload Network location nearest to you.

Using your Brink's Prepaid MasterCard


Q:

How do I check my Card Account balance?


A:

Ways to check your balance for no charge!

  • Log in to your online Account Center, where you can see your balance, your deposits and transaction history.

    If you enrolled in Anytime Alerts to receive a text message including your Brink's Prepaid MasterCard Card Account balance, after every transaction. After you've signed up for Anytime Alerts, text the letters "BAL" to 22622 anytime, and your Card Account balance will be sent to your mobile phone. (Data and text message fees may apply. Check with your mobile provider.)

    If you have qualified for a Brink's Prepaid MasterCard Card Account Upgrade, call our toll-free number 1-877-849-3249 (fee is waived.)

Ways to check your balance for a $0.50 fee:

  • Call our toll-free number 1-866-849-3249. Fee applies only if you have not qualified for a Brink's Prepaid MasterCard Card Account Upgrade.
  • Make an inquiry at a participating ATM located in the U.S.

Q:

What can I buy with my Brink's Prepaid MasterCard?


A:

With a Brink's Prepaid MasterCard, you can make purchases at stores, over the phone and online. Use the card anywhere Debit MasterCard is accepted. You can also pay bills, rent and other necessities.

Q:

What is the maximum amount I can spend each day?


A:

To comply with federal regulations, there are limits affecting how much money can be loaded, withdrawn and spent by each cardholder.

The maximum amount you can spend or withdraw at a time varies by type of transaction. Use this chart to determine the limits.

Type Limit
Individual Deposit, Load, or Transfer Transactions Not to exceed $4,999.99
Maximum Deposit, Load, or Transfer Transaction Not to exceed $7,500 in 24 hours
Purchase Transactions $5,000 every 24 hours
Over-the-Counter Cash Withdrawals $5,000 every 24 hours
ATM Cash Withdrawals $325.00 per withdrawal, $940.00 per day, Up to 6 per 24 hours

There is also a $15,000 maximum Card Account balance across all accounts you have with Brink's Prepaid MasterCard, NetSpend and other NetSpend programs.



Q:

Can I use my card at ATMs?


A:

You can use your card to withdraw cash at virtually any ATM that displays the MasterCard Acceptance Mark. You will be charged a fee of $2.50 for this convenience (applies to domestic ATM withdrawals; see the Cardholder Agreement for details). The owner of the ATM may also charge a fee. If you use one of the 35,000 Allpoint ATMs located through the U.S., the ATM owner fee is waived. (ATM cash withdrawals made outside the U.S. are subject to foreign transaction fees - see the Cardholder Agreement for details.)

Q:

Can I avoid paying ATM fees?


A:

Yes you can! When making purchases at many retailers, such as grocery stores, select "DEBIT" and enter your PIN to get cash back.

Q:

What do I do if my card is lost or stolen?


A:

Immediately call Customer Service at our toll-free number, 877-849-3249. Or, log in to your Online Account Center to report your Brink's Prepaid MasterCard as lost or stolen. From the main menu, select "My Account," "My Prepaid Cards" and then "Report Card Lost/Stolen". You will also be able to order a new card.

Q:

I need to pay a bill immediately. What are my options?


A:

The easiest way to pay a bill immediately is to call your biller and pay over the phone using your Brink's Prepaid MasterCard number if that option is available. The Brink's Prepaid MasterCard also offers the MoneyGram® ExpressPayment® Service for a fee. Log in to your Account Center for more details.

Q:

I need to transfer money to someone immediately. What are my options?


A:

You can transfer money from your card to family members or friends who also have a Brink's Prepaid MasterCard or another NetSpend card. The two most popular - no cost - ways to do this are using your online Account Center or by text message. Log in to the online Account Center to learn more.

Q:

How do I transfer money to my Savings account?


A:

Log in to your Online Account Center to transfer money between your Brink's Prepaid MasterCard Card Account and your Savings account.

Q:

How do I get a loan or a payday advance with my Brink's Prepaid MasterCard?


A:

No. Loans or payday advance loans are not available. However, you can always deposit loan proceeds, in the form of cash that you received from other companies into your Brink's Card Account.

Q:

How do I dispute a charge from a merchant?


A:

Call Customer Service at our toll-free number 877-849-3249 or quickly and easily file a dispute online.

  • Log in to your Online Account Center to get started.
    From the main menu, select "Help" and then "File a Dispute" to start the dispute process.
    You will need your PIN to access this online service.

Q:

How do I close my Brink's Prepaid MasterCard Card Account?


A:

You can close your Card Account the following ways:


SECURITY INFORMATION

The Brink's Prepaid MasterCard considers the security of your Card Account information a priority.


What is Phishing?

Protecting Your Prepaid Card

Social Media Security Tips

What do I do if I think I am a victim of fraud?

Call us immediately, if you think you or your Brink's Prepaid MasterCard Card Account may have been subject to fraudulent activity.

By Phone:

Toll-free: 1-877-849-3249
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)
Closed on federal holidays.

By Email:

Call us by telephone if you think your Brink's Prepaid MasterCard Card Account may be or has been compromised. If you prefer to contact us electronically, please e-mail us your information using the 'Secure Inbox' within your Brink's Prepaid MasterCard Card Account Center. We will respond to your request within 48 hours.

By Mail:

Brink's Prepaid MasterCard
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

What do I do if I receive a suspicious email asking for my personal or account information?


If you think you've received a fraudulent e-mail related to your Brink's Prepaid MasterCard, please forward it to contact@brinksmoney.com
MasterCard.com
and we will investigate it for you. You'll receive an automated response to let you know we received your e-mail.

How secure is www.BrinksPrepaid
MasterCard.com
?


Information you provide via electronic forms on www.BrinksPrepaid
MasterCard.com
is secure and encrypted in most instances. We advise you to always check that your web session is secure. Look for the small lock symbol that usually appears in the lower corner of your web browser window.

Current versions of most web browsers use this symbol to indicate when a web page is encrypted for transmission. Or, look for the letters "https://" at the beginning of the website URL in your web browser. The 's' in 'https' means the web connection is secure.

How secure is Online Banking and the Account Center?


We are serious about keeping your personal information safe. For security reasons, you may access your Card Account information from our website only if you have enrolled for Brink's Prepaid MasterCard Online Banking access. Brink's Prepaid MasterCard Online Banking uses Secure Socket Layer (SSL) technology to encrypt your personal information, such as user IDs, passwords, and Card Account information, when transmitted over the internet.

Any information we provide is scrambled en route and decoded once it reaches your browser. Enroll in Brink's Prepaid MasterCard Online Banking. If you have not enrolled but wish to know your Brink's Prepaid MasterCard Card Account information, you can call Customer Service at 1-877-849-3249 during business hours.

How does my e-mail stay secure?


E-mail sent within the Brink's Prepaid MasterCard Card Account Center is secure when you use the 'Secure Inbox'. However, e-mail you send to us through other means may not be secure - unless we advise you that security measures are in place prior to your transmitting the message.

Therefore, DO NOT send confidential information, such as Social Security or Card Account numbers to us via unsecured e-mail. Such communications should be sent to us via the 'Secure Inbox,' or you may call Customer Service at 1-877-849-3249 during business hours.

Are links on www.BrinksPrepaid
MasterCard.com
safe?


We are not responsible for the information provided by, or the security of sites linked to or from our website. In most cases, links to non-Brink's Prepaid MasterCard websites are provided solely as pointers to information on topics that may be useful to the users of the Brink's Prepaid MasterCard website. Third party websites may have different privacy policies and/or security standards governing their sites.

How can I protect myself from fraud?


Fraud Protection begins with knowing your personal and Card Account information is safe. Control your Information.

  • Don't share your Card Account number or Personal Identification Number (PIN) with anyone. Don't write your PIN anywhere on your card, on any of the other materials that came with your card, or on print-outs of your card activity summaries. Always guard your Card Account number and PIN!
  • If you use Brink's Prepaid MasterCard Online Banking, don't share your username and password with anyone. Try to avoid writing it down and storing it somewhere where it can be easily lost. For more protection, change your password every 90 days and never use the same password for all of your online accounts.

What tools are available to help protect me from fraud?


The following features keep you informed of your Brink's Prepaid Card Account activity. By accessing them, you will know if your card is being used without your authorization.

  • The following features keep you informed of your Brink's Prepaid Card Account activity. By accessing them, you will know if your card is being used without your authorization.
  • Check your Brink's Prepaid MasterCard Online Banking Account Center page on a regular basis, even if you are not using your card on a regular basis.

What do I do if I see something unusual on my Card Account?


If you think something unusual is going on with your Brink's Prepaid MasterCard Card Account or if you receive a communication (email/phone call/text) that doesn't seem right, call the Customer Service number on the back of your Brink's Prepaid MasterCard (1-877-849-3249).

What can I do to protect my personal and Card Account information from Phishing and Social Media Scams?


We utilize the same security features available to all Brinks cardholders. For this reason, you can access additional information on how to protect yourself and your personal information by visiting www.brinksprepaidmastercard.com.

  • Use the following link for more information about Phishing and how to protect yourself from these scams: What is Phishing?